Frequently Asked Questions
Are any purchases final sale?
All sales are final. We are unable to process returns, exchanges, or offer refunds for any items once they have been purchased.
What's the processing time?
Please allow 7–14 business days for your order to be processed. Business days do not include weekends or holidays.
If we already have your nail sizes on file, processing begins 1-2 days after your order is placed.
If we do not have your sizes on file, processing begins once we receive your sizing information.
How long does shipping take?
Once you receive your tracking confirmation email, shipping usually takes anywhere from 3-8 business days.
Why does my order have 2 shipping prices?
This is because your order will be fulfilled in two shipments. One item will ship first, and the remaining item(s) will ship separately once they are ready.
What happens if I don't submit my sizing within a reasonable timeframe?
If your sizing is not submitted within 14 business days and your order includes a Made to Order or a Commissioned set with a sizing kit, your order will be fulfilled and shipped the next business day using standard sizes.
Any nails that do not fit can be replaced through our Replacement Nail option.
You'll receive 2 reminder emails during the 14-business-day period. A final (3rd) notice will include the exact date and time by which your sizing must be submitted before your order is processed with standard sizes.
My package is lost/stolen/was returned/damaged
Lyss Press Ons is not liable for any damaged, lost, or stolen packages under any circumstances.
Lyss Press Ons is not responsible for returns due to incorrect addresses. Shipping costs are non-refundable, and additional fees may apply if a package is returned due to an incorrect or incomplete address.
If your package appears to be lost in transit, please contact the carrier first, as they will have the most accurate tracking information.
*By placing an order, you agree that if your package is reported as lost, stolen or not delivered, you must first contact USPS and submit a claim for investigation. Once the investigation is completed and the claim is fully resolved, if USPS is unable to locate your package, you will only be eligible for a replacement of the exact item that was originally ordered.
Do l need to order my sizing kit first and then come back to order my nails?
Nope!
You can add both your sizing kit and custom set to your cart in one order.
The sizing kit will ship first with tracking, and your custom set will ship after your sizing is received and the set has been made.
The order will remain partially fulfilled until all items ship.
I can't scan the QR code
Shoot us over a DM on Instagram (LyssPressOns) or email (LyssPressOns@gmail.com) and we'll send over the direct link to record your nail sizes.
Commissions VS Claimed Sets
Commissions are sets you would like for me to create for you. Whether it’s a design you’ve seen online or one you’ve created yourself, we can turn it into a custom press-on set.
Think of it as me creating something you want.
Claimed sets are designs I repost or share on my story that I’ve been wanting to recreate.
You can claim a design by simply sending us a DM. There is no limit to how many times a design can be claimed.
They will always be sold at a discounted price.
Do you offer discounts?
Yes.
You’ll receive an automatic discount at checkout if its your first time ordering with us!
You’ll also receive a special code in your first order that can only be used once.
What are NFC Keychains?
A functional 3D NFC keychain that you customize.
When someone asks where you got your nails from, have them tap on your keychain and our information will appear.
*demonstration reel is pinned on my feed “we’re making keychains”*
You choose the design, the clasp, and any add-on charms to make it yours!
What is the return policy?
Our no-return policy is firm and applies to all custom press-on nail purchases, including Ready-to-Ship sets.
Although we do not offer refunds, we do provide store credit of up to 40% of your order value, excluding shipping costs. Store credit is issued on a case-by-case basis and is not guaranteed.
What else comes in my order?
Guaranteed:
- 10 nails (20 if it's a RTS set)
- Nail file
- Buffer block
- Alcohol wipe
- Nail polish remover wipe
- Cuticle stick
- Clean up Stick
- Nail glue
- Instructions
- Cuticle Oil
Can I use a UV light with UV gel to adhere my press ons?
We do not recommend using a UV light with our press-on nails. Each order includes nail glue, but if you'd prefer to use a different adhesive, we've shared some of our favorite high-quality nail glues in our Instagram Highlights titled "FAQ".
Why are there scratches in my nails?
The scratches on your nails are from me filing off excess gel polish or adhesive residue while creating your set. These markings will not affect the application of your press-ons—in fact, they can help the nails adhere better.